If you have not created a wallet yet

If you do not already have a wallet, you will need to create one first.

1. Go to Account in the bottom right corner.

2. Select Wallets.

3. Tap the icon in the upper right-hand corner.

4. Follow the prompts to create your wallet.

Please note: You will need to load your TAP wallet to complete creation.

Your TAP wallet is where your TAP balance is stored.

Important

Once credit is deposited into your TAP wallet, it cannot be withdrawn.

It must be spent at a TAP merchant using TAP Pay.

How to access your wallet

1. Open the TAP app.

2. Tap your account page in the bottom right corner.

Select Wallets.

How to top up your wallet

Once your wallet has been created:

1. Go to Account in the bottom right corner.

2. Select Wallets.

3. Tap the down arrow next to your wallet balance.

4. Select the top up option.

5. Follow the prompts to add funds.

If you choose to top up by credit card, that option will be available from the wallet options menu. Other options are available to load your wallet please visit: https://www.gettaprewards.com/how-to-load-money

Once your wallet has been created, you can check your balance at any time.

How to see your wallet balance

1. Open the TAP app.

2. Tap Account in the bottom right corner.

3. Select Wallets.

Your wallet balance will be displayed there.

More wallet options

You can tap the down arrow next to the balance to view additional wallet options, including:

• Top up

• Past transactions

This is where you can manage your wallet and review wallet activity.

Your TAP wallet is used for payment inside TAP.

It is separate from your TAP points.

Your TAP wallet is used for:

• paying at TAP merchants through TAP Pay

Your TAP wallet is not:

• your TAP points balance

• a cash withdrawal account

Important

Money placed into your TAP wallet:

• is meant to be spent at TAP merchants

• cannot be withdrawn

• can only be used through TAP Pay

Think of it this way:

• Wallet = money you can spend with TAP Pay

• Points = rewards you earn and redeem separately

TAP Pay lets you pay and earn points at participating TAP merchants by scanning a TAP payment QR code.

There are two ways a merchant may present a TAP Pay QR code:

• Static “Pay Me” QR code — you scan it and enter the amount yourself

• Dynamic QR code — the merchant enters the amount first, and the amount is already included in the QR code

In both cases:

• your device should show the merchant name

• the merchant name on your screen should match the business you are paying

Important before you pay

You must scan TAP payment QR codes using the TAP Scanner inside the TAP app.

Do not use:

• your phone’s normal camera

• another QR scanner app

Also important

Only TAP QR codes can be scanned using the TAP Scanner.

Option 1: Pay with a Static “Pay Me” QR Code

With a static “Pay Me” QR code:

• the QR code is tied to the merchant

• you enter the amount yourself

How to pay

1. Open the TAP app

2. Tap Scan in the top left of the home screen

3. Scan the merchant’s static TAP Pay “Pay Me” QR code

4. TAP will automatically recognize the QR code

5. Check the merchant name on your screen

6. Enter the amount you want to pay

7. Follow the prompts to confirm payment

If you have eligible TAP wallet funds, TAP will use them as part of the payment flow.

Before you confirm

Always make sure:

• the merchant name shown in TAP is correct

• the amount you entered is correct

Option 2: Pay with a Dynamic QR Code

With a dynamic QR code:

• the merchant enters the amount first

• the amount is already built into the QR code

This means you do not need to type the payment amount yourself.

How to pay

1. Open the TAP app

2. Tap Scan in the top left of the home screen

3. Scan the merchant’s dynamic TAP Pay QR code

4. TAP will automatically recognize the QR code

5. Check the merchant name on your screen

6. Review the amount already shown

7. Follow the prompts to confirm payment

If you have eligible TAP wallet funds, TAP will use them as part of the payment flow.

Before you confirm

Always make sure:

• the merchant name shown in TAP is correct

• the amount shown is correct

After you pay

Once your payment is complete, TAP should show a confirmation screen.

Look for:

• a ✅ Paid confirmation

• the merchant name

• the amount paid

Show the confirmation to the merchant or staff member if needed.

Important reminder

Before confirming any TAP Pay payment, always check:

• the merchant name

• the amount

• that you are paying the correct business

If the merchant name shown in TAP does not match the business you are paying, do not continue.

After you complete a TAP Pay payment, TAP will show a confirmation screen.

What to look for

Your payment confirmation screen should show:

• a large ✅ Paid confirmation

• the amount paid

• the merchant name

• The date and time

What to do next

After paying:

1. Show the ✅ Paid screen to the merchant or staff member.

2. Wait for them to confirm the payment if needed (they should receive a notification instantly).

This screen is your proof that the TAP portion of the payment was completed.

Important

Do not leave immediately without checking for the confirmation screen.

If you do not see the ✅ Paid confirmation, the payment may not have been completed successfully.

Sometimes your TAP wallet may not cover the full amount of a purchase.

In that case, you can make a partial payment.

How partial payment works

1. You pay part of the bill using TAP.

2. You pay the remaining amount directly to the merchant by:

   • cash, or

   • your normal credit card

Example

• Total bill: €27.50

• You pay €20.00 with TAP

• You pay the remaining €7.50 by cash or card

Good to know

This is normal.

You do not need your TAP wallet to cover the full purchase in order to use TAP Pay.

You can review your wallet activity and past transactions inside the TAP app.

How to find your past wallet transactions

1. Open the TAP app.

2. Tap Account in the bottom right corner.

3. Select Wallets.

4. Tap the down arrow next to your wallet balance.

5. Open Transactions.

This is where you can review your wallet activity and transaction history.

If there was an issue

If there was an error with a merchant transaction, or if a refund is needed, please contact TAP support.

Important

For any merchant transaction problem, do not rely only on the merchant to fix it.

TAP support should be contacted so the issue can be reviewed properly.